SME
For smaller businesses we can specify, provide or program a solution – or all three! Smaller businesses naturally have fewer or no in-house technical capability and even if they do, it’s unlikely they specialise in telephony. We help them to deploy cost-effective systems and services, and look after them longer term. SMEs can often be paying too much for their services, simply because they don’t have sufficient understanding of what they have and what it can do for them.
Selection and implementation of replacement telephone system and adding contact centre functionality to improve customer service. Our work extended to fixed line and mobile evaluations saving the business a substantial amount of money, offsetting the cost of implementing their new system.
Implementation of contact centre functionality for customer services team, including reporting and call recording.
