For smaller businesses we can specify, provide or program a solution – or all three! Smaller businesses naturally have fewer or no in-house technical capability and even if they do, it’s unlikely they specialise in telephony. We help them to deploy cost-effective systems and services, and look after them longer term. SMEs can often be paying too much for their services, simply because they don’t have sufficient understanding of what they have and what it can do for them.

Some examples of our work with small business include:

Selection and implementation of replacement telephone system and adding contact centre functionality to improve customer service. Our work extended to fixed line and mobile evaluations saving the business a substantial amount of money, offsetting the cost of implementing their new system.

Implementation of contact centre functionality for customer services team, including reporting and call recording.

Avaya IP Office services including consultancy, design, implementation, upgrades configuration and ongoing management


Exceed Communications Limited was founded in 2008 by Rob Lindsey to offer telephony engineering and consultancy services to businesses. Whether it’s wearing a headset, managing other people wearing headsets or getting the right calls into people’s headsets, we’ve done it.
We don’t just focus on the how or how much, but the overall impact including on-going management, customer experience, business continuity and your own people.

Neither are we happy just shuffling paper! We adapt to meet the needs of any particular client or task, whether that’s meeting with ‘the management’ and working on high-level concepts and designs, to whipping out the screwdriver, Krone or keyboard and getting the solution programmed and working.

We specialise in Avaya SME and Enterprise telephony.

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