Terms and Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Exceed Communications Ltd’s relationship with you in relation to this website.
If you disagree with any part of these terms and conditions, please do not use our website.
The term Exceed Communications Ltd or ‘us’ or ‘we’ refers to the administrator of the website whose registered office is: Exceed Communications Ltd 54 Bridle Way, Houghton le Spring, DH5 8NQ.
The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look,appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
While every effort is made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Slight variations can also be dependant on calibration of individual screens.
The use of this website is subject to the following terms of use:
All sizes are approximate and in centimetres, slight variations in size and colour may occur.
Exceed Communications Ltd reserves the right at our discretion to refuse to supply Goods.
Exceed Communications Ltd reserve the right to reclaim the costs of storage and/or redelivery and/or other related costs where the customer fails to accept delivery of Goods.
Order Confirmation
On receipt of your order we will send an email to the email address you have registered with us. This will state clearly the items you have ordered and prices.
You may for a short period be able to cancel an order placed, however if you have already received an email confirming dispatched of your goods then you will have to return the unwanted items at your expense following the guidelines below.
Shipping & Returns
We do hope you love your received items but if for any reason you want to return them, you may do so, for a full refund within 14 days of purchase.
All returns will only be accepted if we first receive a request made via our website.
You will need to return the item at your own expense, securely packaged with your name and order number inside. Orders returned after 14 days will not be refunded and you will have to arrange collection to get the items back to you.
Faulty Goods
If a product arrives faulty we will replace it . This guarantee does not cover items misused or abused. In case of faulty goods please contact us via our website.
Goods should not be returned to Exceed Communications Ltd without prior agreement. All agreed returns should be packed correctly and returned to Exceed Communications Ltd detailing the returns. Only Goods in their original packaging will be credited.
Pricing Policy
All prices may be subject to change without notice.
Some orders are dispatched via courier and automatically require a signature. If you want your parcel to be left it in a safe place (ie. behind bins, down side path, in a shed, with your neighbour), please let us know in the comments box in “Step 4” of the checkout process when placing your order. We will not however be responsible if an item goes missing once it has been left on your property.
Used Goods
We can not refund returned items that we deem to have been used and are not in there original packaging or packaged as we sent out. You will have to arrange collection from us.
If you decide to change the delivery address once your item has been dispatched our courier company charges us £10.50 for this service and we will pass this cost onto our customer.
The goods will be at the Customer’s risk as from delivery to the address given at the time of ordering.


Exceed Communications Limited was founded in 2008 by Rob Lindsey to offer telephony engineering and consultancy services to businesses. Whether it’s wearing a headset, managing other people wearing headsets or getting the right calls into people’s headsets, we’ve done it.
We don’t just focus on the how or how much, but the overall impact including on-going management, customer experience, business continuity and your own people.

Neither are we happy just shuffling paper! We adapt to meet the needs of any particular client or task, whether that’s meeting with ‘the management’ and working on high-level concepts and designs, to whipping out the screwdriver, Krone or keyboard and getting the solution programmed and working.

We specialise in Avaya SME and Enterprise telephony.

© Copyright Exceed Communications Limited 2008–2019
Registered in England No. 06524114