Exceed Communications has a rich, diverse and developing portfolio of satisfied customers. Our focus is to work alongside both SME’s and Enterprise clients to grow their businesses by making the best choices.
“Exceed Communications undertook an assignment to review telephony design ahead of a new contact centre being deployed. The output from his report was important in highlighting the robustness and scalability of the design, as well as highlighting and confirming areas of risk. I have kept in touch with Rob since then, and he always has time to respond to queries and I look forward to working with him again soon.” Top qualities: Personable, Expert, Good Value Phil McDonagh

“I worked alongside Rob on a number of projects for Sage and have always found him to be thorough in his planning and delivery.He always made my life simpler, by delivering what was required, without it having a negative impact upon customers.” Andy Leonard, Sage UK

“I worked with Rob for a good number of years on many different projects around call centre technologies. They include IVR, speech recognition, knowledge management, quality assurance systems as well as a host of other things. Rob is an asset in these projects that made selections, implemented the system and continued to support, maintain and develop them after the project ended and they became business as usual. Rob has a wide skill set and his knowledge of the technical side of the systems is very good. The particular behaviour that makes Rob an asset is that he is very customer focused and will not simply deliver for the sake of delivering his project. He challenges the business to think about the long term implications of the decisions as they are made and understands the customer experience.” Gary Young

“Rob is an absolute pleasure to work with and takes any pressure or concern away from the job at hand. If Rob is involved you know the work will be delivered efficiently and effectively with the customer delighted every time. Rob is always willing to go the extra mile. Even to the extent of holding training sessions to educate our teams on the new phone systems resulting as always in happy customers. I have learnt a lot from him in the past few months ranging from telephony queries and troubleshooting to time management and being proactive. Thank you Rob, you are an inspiration.” Mark Livingstone

“There were high risks associated with the potentials of causing serious disruption to live critical services, interrupted productivity resulting in loss of revenue – all of which I’m happy to say Rob Lindsey, in his role as a subject matter expert in design, build & configuration of the Sage Telephony System, truly excelled and has our gratitude for a job very well done! The team of contractors and local IS resource fed off Rob and he was also able to steer the team in the right direction towards project goals and objectives he was accountable for. I particularly noted his ability to feed into all work-streams of the project, mitigating risks and pinpointing key service controls where/how they overlap with other work-streams. To me, that is certainly making a difference.” Anthony Anderson

“I have used Exceed Communications a number of times now with different companies, and I view them as a trusted partner wherever I go. This ranges from advice, equipment specification and sourcing through to design, implementation and even QA and support augmentation for existing voice solutions on the Avaya platform. The depth of both technical and commercial understanding of how great contact centres work, coupled with excellent product and partner expertise combines to make a powerful offering. Perhaps of most value is the impartial, straight forward advice and guidance with out a hard sell – an engagement you can trust.” Group IS Delivery Director – Callcredit Information Group

“Your technical ability and knowledge is first class. Your can-do-attitude, pace and agility to make things happen is refreshing and welcome. Finally, your consultative and collaborative approach to move things forward works very well and Rob is a great role model for how Telephony should work hand-in-glove with operational areas.” Head of Customer Experience

“Rob is a true expert in his field and proved a massive asset through the technology changes we have been through at Sage in particular the improvement of the IVR. Whilst being a domain expert, Rob is also great to work with as he can articulate all aspects of his IS work into day to day operational language which is truly engaging.” David Austin, Senior Manager – Resource and Operational Reporting, Sage
“Rob is a highly competent Telephony and Technology leader who has excellent communication skills, demonstrated in his capability to lead complex telephony projects and day to day operations in a matrix environment. He is very customer focused, ensuring that he understands the needs of customers internally, questioning and challenging the status quo to drive positive change forward. A great all rounder who I’d absolutely recommend.” Jayne Archbold

“Rob is one of those people who genuinely loves what he does, and cares about what his team deliver in to a business. His eye for quality and detail in all that he does, coupled with great technical ability in the telephony space is an exceptional and immensely valuable blend of skills. His professionalism and passion for what he does is remarkable, as was the infrastructure that Rob pretty much drove in to the UK business at Sage – far in excess of any other organisation I’ve seen ! He is also one of the few genuine technologists who can actually contribute at a business level!” Ian Bedford